Administration
We aim to keep our administration costs low so the money we receive can be used where it is needed. In being mindful of admin costs it ensures our operators are able to concentrate their efforts on the coalface, assisting our vulnerable and at risk veterans.
To date the set-up costs, bank charges, printing, contracted services (such as auditors, accounting and government fees), have come from the Directors’ personal contributions and specific gifts from our supporters. While most of our professional services are sourced from in-kind contributions provided through valued partnerships, some areas of compliance do cost money, which is the same for any not-for-profit organisation.
An example of such a partnership is found with the Smithfield RSL Club Ltd, who recognise our expertise in the area and fully fund our free call 1800 number. This service operates 24-hours a day, seven days a week, to receive crisis referrals and provide immediate assistance to veterans who may not have access to paid telephone services.
In another example: we pay just under $160.00 per month for insurance that covers our staff and volunteers around the country. This provides $20 million cover for public liability and loss of income for staff and volunteers who may be liable for various matters including being injured at work. This insurance is similar to the VITA insurance many ex-service organisations (ESOs), must subscribe to in order to operate.
Furthermore, we must have this administration cost to comply with OHS laws and perform the often risky, sometimes unpredictable tasks this work demands of our dedicated people.
There’s a common misconception among the public that operations are counted in costings as ‘administration.’ Operational costs are a required aspect of our service delivery and do not fall under the banner of administration. However, if any charity or veteran support organisation traveled expressly for a fundraiser (say a bike ride or camping night out), meetings or a media event, that would come under administrative and/or fundraising expenses.