V360A actively search nationwide for homeless veterans. arrange and pay for crisis and emergency accommodation. provide access to medical and mental health services. ensure Centrelink or DVA payments are available. arrange managed, supported or independent accommodation. assist veterans to adjust through social and sporting activities. provide referrals to employment and training services. ensure through and after care services are provided.

How Do We Assist?

Assertive Outreach is a method of assisting veterans at risk of or experiencing homelessness from the point of identification through and until they are able to live independently. We will travel to any city or location in the country and seek out homeless veterans, whether from a referral or information received. During one such trip to a State Capital we found two veterans living on the streets of the city. With literally the clothes on their backs we were able to place them into hotel accommodation and then using the resources of another accommodation provider in the area, we transitioned them into supported care until both were able to access independent accommodation.

We also provide access to storage and moving services – free of charge to the veteran – assistance through trust funds for rent and bond – access to financial counselling – connectivity with estranged family and friends and a host of other services dedicated to assisting veterans who are or have been homeless while they recover and reconnect with their community.

Our operational model is based on making contact with veterans and then encouraging them to fully participate in their recovery and exit from homelessness.  No one is able to do the work for someone, but by providing support and advocacy, we can assist our veteran clients into a better life, one they are in control of.

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Crisis & Transitional Accommodation

V360 Australia believe in a housing first model. Regardless of the issues facing anyone who is homeless, there needs to be stability in their accommodation and food supply. By providing immediate and suitable crisis accommodation, we are able to begin the process of identifying needs and case managing the veteran into services such as medical/mental health, DVA or Centrelink entitlements, connection with allied service providers and rebuilding social and family networks.

Cypress Cottage (Crisis Accommodation)

We are currently engaged with two properties in Perth. Cypress Cottage is a project run by the Veterans Motorcycle Club and is available to anyone who served that finds themselves homeless. While VMC provide the property and maintain the grounds, we populate and manage the veteran residents.

The peer-to-peer supports available to the residents can also provide vital re-connection with the ex-service community, this is a major aspect of rebuilding self-confidence and returning to the community feeling well supported.

As a short-term facility with very reasonable weekly rent, Cypress Cottage has saved many veterans from the destitution of homelessness.

Nagel House (Medium to Longer-Term Accommodation)

A V360A initiative, Nagel House was setup in February 2016 to provide a medium to long-term accommodation facility where those who are past the crisis accommodation needs can begin to work on community reintegration. Having a stable environment where veterans can deal with medical/mental health treatment regimes, seek assistance in preparing to re-enter the private rental market and can begin retraining and employment programs is a vital aspect in the recovery from homelessness.

While this is not designed to be a permanent residential option, lodgers are not required to move into other accommodation unless they have reached a level of independence where they are no longer in need of this supported environment.

So far we have seen more than two dozen veterans transition through this accommodation since opening.

PTE C John Nagel

Private C John Nagel was a Western Australian born in 1922 and passed away in Adelaide SA 2011. He served through WW2 both in Australia and Papua New Guinea.

Nagel House was named in his memory after our founder was called upon by the family to assist with his estate after his death in 2011.

PTE Nagel’s family lease the property to us and are very committed to the plight of our homeless veterans and have been very gracious in not only lowering the weekly rental for this property, but also in maintaining the rent at that same rate for the duration of the lease. We honour PTE Nagel each time we admit a veteran to the house and we inform them of his service and how upon returning to Australia he transitioned into the community and forged a life for himself which ended just before his 90th birthday.

Who Have We Assisted?

We have had contact with almost three-hundred veterans since 2015. We do not release exact numbers outside of official reporting. Our national operations team work tirelessly seven days a week in locating, assisting and transitioning homeless and at risk veterans into safe, secure and supported accommodation. Due to our wish to maintain dignity we do not release exact details of our clients’ experiences, but below are some examples of our recent cases.


One of our veteran’s (we’ll call him Jon), came to us by referral from his mate. Jon had been experiencing homelessness for almost 18 months. When we first made contact with him in Brisbane he was living on the street, had significant substance abuse and mental health issues and had no one else to turn to. Our SE Queensland coordinator made contact with him and handed him a phone, from that day on we have been honoured to work with this veteran despite having to travel across three states on the same number of occasions, to find and assist him back into rehabilitation.


Another veteran (we’ll call him Barry), was referred by a veteran welfare officer in NSW. This veteran had separated from his family, lost his employment and was living in a car a few hundred kilometres out of Sydney. With assistance from a local RSL sub-Branch welfare officer we were able to place him into a safe hotel and get an application for permanent accommodation underway.

Despite the urgency for such applications there are often barriers to immediate assistance so we managed to extend his stay through a grant from DefenceCare NSW and keep this veteran safe and accommodated until his placement was approved. He is now living in his own unit with a number of supporting service providers affording him assistance in maintaining a healthy day-to-day lifestyle and ensuring his entitlements and benefits are all up-to-date.